The Evil Santa at Lakeline Mall

December 18th, 2001

Lakeline Mall
11200 Lakeline Mall Dr.
Cedar Park, TX 78613


Dear Lakeline Mall,

I would like to address an issue with you about your Santa Clause and an incident that occurred a few weeks ago. You will be glad that I am writing a letter instead of talking to you in person, because at this point, I am so angry that I might loose my cool if I had to address this in person with someone.

A couple of weeks ago, my wife took our 4 year old daughter to see Santa in Lakeline Mall. After waiting in line for a while, Santa suddenly stood up and loudly announced, “I can’t take this shit, I quit!” He immediately stomped off, right past our daughter and out of sight.

For the past few weeks, we have had to convince our daughter that Santa did not really “quit”, and that he would show up for Christmas as usual. This is hard for a four-year-old to understand since she personally saw Santa, in anger and frustration, quit. This is an image that will stay with her for quite some time.

Due to the antics of your imposturous un-jolly St. Nick, my daughter is terrified of Santa. When we try to convince her that Santa will arrive for Christmas and bring her presents, she begins crying because she is afraid of him coming into the house and getting mad like he did at your mall. She won’t sleep in her own bed, and she wants to take the Christmas tree and the decorations down so that Santa might skip our house. She won’t hang her stocking up. Everything that has to do with Christmas now reminds her of the horrible experience she witnessed in your mall. It’s something else every day.

Your “Santa” has ruined our Christmas. We’re more than likely going to have to take our daughter in for counseling, which will further confuse matters more since Santa doesn’t really exist. Are we supposed to tell our little girl that Santa isn’t real, and the man in the mall was just an asshole in a red suit? Should we try to convince her that Santa was in a bad mood that day, and he just gets violent and angry from time to time? Either way, you have put our family in a very awkward predicament. I would really like to know how you would handle this situation, because I am truly at a loss.



Wants The Evil Santa TO DIE!!!

Lakeline Mall’s Response:

December 19, 2001

Dear Mr. Cuda:

I am in receipt of your letter dated 12/18/01. First of all, let me apologize for the experience your wife and daughter had at the Santa Set. This is the first I have heard of this, and I am truly shocked. I have discussed your letter with the Santa Set manager, and she was genuinely at a loss as well. I am immediately referring your letter to the owner of the Noerr Group, the company that operates the Santa photo operation, for her review.

Our goal as Lakeline Mall is to provide a pleasant and enjoyable shopping experience to all our customers. I apologize that this was not your family’s experience. Thank you so much for calling this matter to my attention. I truly hope that your daughter has a happy holiday after all, as do you and your wife.


Deanna Dancy
Marketing Director
Lakeline Mall

cc: Judy Noerr
Bruce Bradford
Lisa Bennett

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